Tempe STR Cleaning isn't the one who processes damage deposits — that runs through the host's booking platform or lease. What we do is document anything unusual we find during the turnover (photos, notes) and flag it to the host immediately, before the next guest checks in. Call (602) 669-9339 with questions.
Who's actually responsible — the host or the cleaner?
Damage deposits and claims run through whichever platform the booking came through, or the host's own lease terms — Tempe STR Cleaning doesn't hold, process, or refund a deposit on anyone's behalf. That split holds the same way across all three service areas the business covers around Tempe.
What does the cleaning team actually do when something's off?
The same walkthrough that resets the unit for the next guest is what catches a stain, a broken fixture, or something missing. Anything unusual gets photographed and flagged to the host directly, before the next check-in rather than after the next guest has already moved in.
Does that mean Tempe STR Cleaning offers damage protection?
No — insurance and deposit coverage are a different function than turnover cleaning, and that's on the host's side to arrange through their platform or their own rental agreement. Tempe STR Cleaning is a 5.0-rated operator with 23 Google reviews, which speaks to reliability on the cleaning side, but it isn't a substitute for a protection plan.
Does Tempe STR Cleaning offer reimbursement for guest damage?
No — that isn't part of the service. Coverage runs through the host's booking platform or their own rental agreement, not through the cleaning company.
How fast will I find out if something's damaged?
Right away — during the same turnover that preps the unit for the next guest, before that guest checks in. There's no separate inspection to schedule.
Should I still set up a security deposit or protection plan for my listing?
Yes. That protection has to come from the booking platform or the lease, since it's outside what a turnover cleaner administers. Call (602) 669-9339 if you have questions about where the line falls.