Tempe STR Cleaning launders sheets, pillowcases, towels, and bath mats in hot water after every checkout, checks each piece for stains and tears before it goes back on a bed, and retires anything damaged instead of restocking it. Linen comes back guest-ready, not just guest-adjacent — the standard behind the company's 5 rating across 23 Google reviews.
Linen never gets washed mid-turnover — there isn't time in a same-day gap between checkout and check-in for a full hot-water wash-and-dry cycle. Instead, Tempe STR Cleaning runs on rotation: pre-laundered sheets and towels go onto the beds at checkout, while the linen that guest just used rides back to be washed for a different property's next turn, not the same one.
That rotation is also where quality control happens. Every piece gets checked coming out of the dryer, not just tossed in the wash and trusted — a stain still visible after a hot cycle, or a seam starting to give, means the item is pulled and retired rather than folded back into stock for the next guest to find.
Who supplies the sheets and towels — the property or Tempe STR Cleaning?
Most properties on the account use their own linen, and Tempe STR Cleaning launders, presses, and resets whatever's already there rather than swapping in a rental set. That keeps the look consistent with how the listing is photographed — the same duvet cover, the same towel color — instead of a guest noticing a mismatched set after a wash.
Owners who'd rather not manage their own linen inventory can ask about switching to a supplied set. It's a conversation, not a default, since most listings already have a look worth keeping.
How much backup stock keeps a wash cycle from holding up a check-in?
Enough to cover one stained or torn piece without waiting on that day's wash is the minimum — otherwise a single ruined pillowcase becomes the reason a check-in gets delayed.
Properties with tight back-to-back weekend turns, which is most of what runs across the three service areas Tempe STR Cleaning covers, should carry more than the bare minimum. The office is reachable Monday through Friday to talk through what a specific booking calendar needs, rather than guessing at a flat number.
Do you supply the sheets and towels, or use what's already at the property?
By default, Tempe STR Cleaning launders and resets the linen already at the property, so the look stays consistent with how the listing is photographed. A supplied-linen program is available for owners who'd rather not keep their own inventory — ask about setting one up.
What happens to a sheet or towel that comes back stained or torn?
It gets pulled from rotation and retired rather than sent back to the property — a stain still visible after a hot wash, or a torn seam, doesn't go back on the bed. Replacing a pillowcase costs less than a guest posting a photo of a stained one with their checkout review.
Is laundry washed on site during the turnover, or handled separately?
Separately. Turnovers run on a rotation of already-laundered stock, so the linen from a checkout gets carried away to wash for its next cycle rather than washed mid-visit. That's what makes a same-day turnover possible in the first place.